Quiff Accountancy was set up with the sole intention of providing a highly personal accountancy and taxation service to businesses and individuals in South Wales. We’re so proud of where we’re located we’ve included iconic images from the area on every page of this website.
Prior to setting up Quiff Accountancy, the directors had worked for a number of South Wales Accountants – both large and small. Whilst all had their positive points, it was obvious that there were many ways that service levels could be improved. At Quiff we have tried to take the best of everything we have experienced and condensed it into a powerful proposition for our clients.
From the outset we were conscious that the market perception of accountants was very poor. We were determined to be different. We wanted to place the client at the centre of everything we do and if you choose us as your accountants you will notice the difference immediately.
We guarantee the following to all our clients:
Competitive fixed fees agreed in advance
We work on a fixed fee basis. We don’t keep timesheets – there’s no point. We’ll discuss your requirements at the outset, agree a competitive fee with you and then stick to it. In fact, we get you to agree to our fee in writing before we start and we’ll only ever bill you for work you’ve signed for.
A 30 day turnaround guarantee or there will be absolutely no fee to pay
That’s right, if we don’t finish your assignment within 30 days of receipt of your completed records you won’t pay us a penny - guaranteed. No more waiting around, no more uncertainty – just excellent customer service.
Free unlimited telephone support
We want you to feel comfortable talking to us so that we can add the maximum value to your business. We never bill for calls so you can pick up the phone to us in the knowledge that you will get a straight answer for free. If the discussion leads on to significant piece of additional work, then of course we’ll firstly agree a competitive, fixed fee before starting anything.
All calls returned the same day
We will always get back to you the same day you call. In fact, we prioritise call backs. You took the time to call us and the least we can do is get back to you as soon as possible – allowing you to get the answer you needed and to just get on with running your business.
All clients are equally valued
Every client is important to us and we treat all clients exactly the same – from large limited companies to individual tax return clients. You’ve put your faith in us and we strive to reward that faith by offering the best service we can to all clients.
We work around you
We strive to be as flexible as possible. We appreciate that not everyone works 9 to 5 and, even if you do, you'd rather be earning money that visiting your accountant in work hours. That's why we're quite happy to meet and/or chat when other accountants are closed for business - evenings and weekends are not usually a problem.
If this sounds like a breath of fresh air, why not contact us to see how we can help you. We understand that appointing the right accountant is an important decision and that's why the first meeting is completely free. Furthermore, unlike most accountants we don't limit it to one hour - we need time to understand your business and you must be confident that we are the right choice for you.
When you’re ready to experience the Quiff approach, please get in touch by telephoning 01656 750808 or use our contact us page.
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